Privacy Statement
Effective October 7, 2026
The short version
- We only collect what you type into our forms (the contact form and the SiteFlo™ Fit site checker), and we use it to reply to you and send what you asked for.
- We don't use cookies, advertising trackers or marketing pixels.
- We never sell or rent your information.
- You can ask to see, correct or delete your information at any time.
SiteFlo is a business name of CapacityFlux Systems Inc. ("SiteFlo", "we", "us"), based in British Columbia, Canada. This statement explains what personal information we collect through this website, why we collect it, and how we look after it. We handle personal information in line with British Columbia's Personal Information Protection Act (PIPA).
What we collect
When you fill in our contact form, we collect:
- Your name
- Your email address
- Your current website address
- The approximate number of pages on your site
- Anything you choose to tell us in the notes field
Please don't include sensitive personal details in the notes field. We don't need them to respond to you.
When you use our site checker (SiteFlo Fit, at fit.flomysite.com), we collect:
- The website address you ask us to check, and the results of the check
- Your email address, so we can send you the report
- Whether you ticked the box to receive occasional SiteFlo news
- The country you're visiting from, as reported by our hosting provider
- A scrambled version of your IP address (a one-way code made with a secret key, from which your address can't be read back). We use it only to limit how many checks one visitor can run, and we erase it after 30 days.
If you also tell us about yourself (for example when checking several sites) or ask for a free preview of your site, we collect your name, company or organization, the approximate number of sites you have and anything you write in the message field.
The checker only looks at what any visitor to the website you enter can see. It never logs in or changes anything. The website being checked sees a visit from our checker, not from you. To test speed and accessibility, we send the website address (but none of your details) to Google's PageSpeed Insights service.
When you pay for SiteFlo, our payment processor Stripe collects your name, email address, billing address and card or bank details. We see your name, email, billing address, what you bought and the last four digits of your card, but never your full card number.
When you visit the site, we use Cloudflare Web Analytics to see overall traffic, such as how many people visited, which pages they viewed and roughly where visits came from. This tool doesn't use cookies and doesn't identify you personally. We only see totals, not information about individual visitors.
When you send the contact form, Cloudflare Turnstile checks that it's being sent by a person rather than an automated spam program. It looks at technical signals from your browser, such as how the page was loaded, and doesn't use advertising cookies or show you puzzles in most cases. We only receive a pass or fail result.
Like almost every website, our hosting provider automatically processes technical information such as your IP address and browser type to deliver pages and protect the site from abuse.
Why we collect it
We use the information you send us to:
- Reply to your enquiry
- Review your current website and prepare a quote or recommendation
- Follow up about the service you asked about
- Bill you for the services you buy, send receipts and keep business and tax records
- Send you the site check report you asked for, and follow up about it or about a preview you requested
- Keep the site checker fast and free by limiting how often it can be used, and protect it from abuse
We won't add you to a mailing list or use your details for unrelated marketing without asking you first. The site checker only sends you SiteFlo news if you tick that box, and every news email will let you unsubscribe. By submitting the form, you consent to us using your information for these purposes. You can withdraw that consent at any time by contacting us.
Who we share it with
We don't sell, rent or trade your personal information. We use a small number of trusted service providers to run this website and receive enquiries:
| Provider | What they do for us |
|---|---|
| Cloudflare | Hosts the website and the site checker, processes form submissions, stores site check records, sends site check report emails, checks forms for spam (Turnstile) and provides cookie-free visitor statistics |
| Tests the speed, accessibility and search basics of the website you ask us to check (PageSpeed Insights). Google receives only the website address, not your details. | |
| Stripe | Processes payments, stores card details securely and sends receipts and invoices |
| Slack | Delivers new form submissions and site check notifications to our team's private workspace so we can respond quickly |
These providers may store or process information outside Canada, including in the United States. When information is held in another country, it may be subject to that country's laws and could be accessed by its authorities. We choose providers with strong security practices and use them only for the purposes described here.
We may also disclose information if required by law.
How long we keep it
We keep enquiry details for as long as needed to respond to you and to follow up on your request. If you don't become a client, we delete your enquiry within 24 months. Site checker records (the website checked, your email, your country and the results) are deleted after 12 months, and the scrambled IP address after 30 days. If you become a client, we keep your information for as long as we work together and as required for business and tax records (in Canada, generally six years for billing records).
How we protect it
Form submissions and site checks are sent over an encrypted (HTTPS) connection, and each site check report is only available at a private link sent to the email address given. Access to enquiries is limited to the people at SiteFlo who need it to respond to you, and our accounts with service providers are protected with strong passwords and two-factor authentication.
Your choices and rights
You can ask us to:
- Tell you what personal information we hold about you and how it has been used
- Correct information that is inaccurate or incomplete
- Delete your information, where we're not required to keep it
Email us at [email protected] and we'll respond within 30 days.
If you're not satisfied with how we've handled your request, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes to this statement
We may update this statement from time to time, for example if we add a new service provider. When we do, we'll change the effective date at the top of this page.
Contact us
Questions about privacy at SiteFlo? Email [email protected].