Terms of Service

Effective October 7, 2026

These terms apply when you buy SiteFlo services from us. SiteFlo is a business name of CapacityFlux Systems Inc. ("SiteFlo", "we", "us"), based in British Columbia, Canada. "You" means the person or organization paying for the service. By placing an order, paying an invoice or starting a plan, you agree to these terms.

What we provide

Moving your site (one-time). We rebuild your existing website on SiteFlo using a SiteFlo template design styled with your logo and brand colours, move your pages and content, and connect your domain. The price depends on the size of your site (Basic for under 25 pages, Standard for 25–100 pages). Custom design work, extra integrations and larger sites are quoted separately, in writing, before we start.

Hosting and updates (monthly). Your monthly plan includes hosting, security updates and the number of site updates for your plan each month (Light up to 20, Regular up to 50, Busy up to 200). An update is one change you ask for and approve, such as editing a page, adding an event or swapping a photo.

Checking your site fits. Before we start, we review your current site to confirm it fits the size and plan you chose. If it doesn't (for example, it has more pages than your plan covers, or features such as an online shop or member logins), we'll tell you the right price before doing any work. You can then accept the new price or cancel for a full refund.

Approving your new site. When your new site is ready, we'll send you a link to review it. Tell us about any changes, and we'll make them before launch. Your site goes live once you approve it. If we haven't heard from you within 14 days of sending the review link, and after at least one reminder, we'll treat the site as approved.

Prices, taxes and currency

Our prices are listed on our home page or in your written quote. We charge Canadian customers in Canadian dollars and US customers in US dollars. Applicable taxes, such as GST, HST or PST, are added where required. We may change our prices with at least 30 days' email notice. A price change never applies to a billing period you've already paid for.

Payment

Payments are processed securely by Stripe. We never see or store your full card number.

• Moving your site: 50% is due when you place your order or accept a quote. The other 50% is due when you approve your new site to go live.
• Monthly plan: billing starts the day your new site goes live and repeats every month on that date, paid in advance.

If a payment fails, we'll email you and Stripe will try again over the following days. If a monthly payment is still unpaid after 14 days, we may pause updates until it's paid. We won't take your site offline without at least 30 days' email notice.

Changing or cancelling your plan

Monthly plans have no contract. You can move to a different plan or cancel at any time from your billing page or by emailing us. A plan change takes effect from your next billing date. If you cancel, you won't be charged again, and your site stays online and supported until the end of the month you've already paid for.

We don't charge overage fees. If your team regularly makes more updates than your plan includes, we'll contact you and suggest the plan that fits.

Refunds

• Moving your site: if you cancel before we start work, or if your site doesn't fit your order and you decide not to go ahead, we'll refund your deposit in full. Work starts once we've confirmed your site fits. After that, the deposit isn't refundable, but you won't owe the second payment if you cancel before your site goes live.
• Monthly plans: we don't give refunds for partial months. When you cancel, your plan simply runs to the end of the month you've paid for.
• If we've made a billing mistake, such as charging you twice or charging the wrong amount, we'll refund the amount charged in error. The rest of your payments are unaffected.

Refunds go back to the card or account you paid with, and usually arrive within 5–10 business days.

Your content and leaving SiteFlo

You own your content: your text, photos, logos, documents and anything else you give us or add to your site. You confirm you have the right to use it, and you give us permission to host, display and adjust it (for example, resizing photos) only to run your site.

The SiteFlo platform, software and template designs belong to us. You can use them while your plan is active.

If you leave, ask us within 30 days of your last paid day and we'll send you a copy of your content (pages, posts and images) in standard formats you can use elsewhere. Your domain name stays yours, and we'll help you point it to your new provider.

Using the service responsibly

Please don't use SiteFlo to publish anything illegal, harmful, misleading or that infringes someone else's rights. We may refuse or remove that kind of content, and in serious cases end the service, with a pro-rated refund of any unused prepaid time.

Availability and responsibility

We work hard to keep your site fast, secure and online, but no service can promise to be available 100% of the time. We aren't responsible for indirect losses such as lost profits or business interruption. Our total responsibility for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

Privacy

Our privacy statement explains how we handle personal information, including payment details.

Changes to these terms

We may update these terms from time to time. If a change affects current clients, we'll email you at least 30 days before it takes effect, and change the effective date at the top of this page.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

Contact us

Questions about these terms, billing or refunds? Email [email protected].